Practice Policy

First Consultation – Please allow 1 hour for assessment and treatment

Follow-up session - This usually last approximately 30-40 minutes

Appointments – What we ask of our patient

• Please be on time for your appointments and please be patient if we are running over time.  Occasionally to give the best care to our patients we may need to give you or another patient more attention than the allotted time. We have a policy of treating what is needed rather than time watching, so to ensure a comprehensive treatment, as a result you may be asked to wait a little. If you have a tight schedule, please telephone ahead of your appointment to see if we are running on time.

• Please endeavor to give your osteopath at least 24 hours' notice of any change in the agreed appointment time. In the case of a late cancellation (less than 24 hours from the time arranged), unless your appointment slot is subsequently taken by another patient, we will charge you a late cancellation fee. If you do not cancel or fail to attend your appointment, there will be a FULL FEE no-show charge. Please be advised that, you can leave a message on our 24-hour telephone answering service outside normal practice hours.
  
  
• We accept payment by cash or cheques only.